Change the way you engage with your insureds

Today’s insurance customer seeks a modern and feature-rich digital customer experience.

The Omnichannel Platform

Insurance customers are over 20% more likely to keep their policy with insurance companies that offer multiple channels in which to interact.

Real-time data synchronised across all channels

All channels are consistent across a single real-time integration with your core systems.

Pre-integrated features for faster time-to-market

Our SaaS platform is typically up and running in 60-90 days.

Consolidate multiple platforms

Unify your user experience across all your product lines and core systems, legacy or otherwise.

No dedicated tech team needed

We built a complete customer engagement platform, so you don’t have to

Easily switch on/off features, rules, and more

Quickly and easily configure your unique products, processes, and personality.

Multi-language serves all customers

Localization equals personalization, so all customers feel welcome and served.

Fully platform independent

We integrate with your policy system and payment processor for zero disruption.

Cloud native and API driven

No new infrastructure or telecom hardware is required.

Any Line of Business

Auto, Home, Commercial Lines, Life, whatever - we have you covered

Empower your insureds with a feature-rich insured portal

Give your insureds full access to their policy information, including coverages, documents, payment history, and billing. Boost retention with saved, automatic, and scheduled payments.

  • Mobile and desktop
  • Modern features
  • Fully configurable, so it’s flexible
  • Multi-language, so no one feels left out

Out-of-the-box integrations to speed TTM

Policy systems, payment platforms.. everything you need, pre-integrated. Faster time to market, fewer uncertainties, and lower implementation costs.

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Automate customer service with Interactive Voice

Your customer service should be busy helping insureds, not taking payments over the phone. Drive customer service efficiency by providing robust IVR self-service options to your insureds, with:

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  • Policy Info and status
  • Configurable workflows
  • Payments via phone and SMS
  • 24/7/365 Service - The IVR never sleeps

Powerful tools for monitoring customer engagement across all channels

Detailed dashboards, analytics, advanced reports, transcripts, and much more

It’s secure & compliant

insured.io products are hosted in PCI-compliant data centers, and geo-replicated across the U.S. The data is fully encrypted, and sensitive information is never stored. Standard 2-factor authentication ensures the right people get access to the platform.

Stay on top of your competition with a future-proof solution

Affordable

Simple SaaS pricing keeps costs predictable

Configurable

Customizable rules and workflows

Omnichannel

Engage your insureds how they want to engage with you

The customer’s first choice for information and transaction processing is the internet and mobile devices. Self-serviced, real-time processing is expected. The customer portal insured.io has implemented for us has expanded our ability to serve our customers in these areas.

Dan Otto, senior VP and chief financial officer, Farmers & Mechanics

You can do this!

No matter your company’s size or core systems, you can offer an online experience to customers that sets you apart - no code, no disruptions.

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