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Smell gas?
If you are worried about gas safety or carbon monoxide call 0800 111 999 immediately.
Information
In your area
You can find out more about our work in your area by searching on one.network.
Gas connections
The easiest and quickest way to apply for a new gas connection, an alteration or a disconnection is to complete an online application. Please visit our website later to apply and/or pay online.
Before you dig
Before you do any digging or building work, for your safety, check the location of our gas pipes by visiting linesearchbeforeudig.co.uk.
Contact us
In an emergency
If you smell gas or have a gas safety concern, call 0800 111 999 immediately.
Call or WhatsApp
Call our Customer Service team on 0800 912 1700 (lines are open Monday to Friday 8am to 6pm and Saturday 8am to 4pm). You can also contact us by text or WhatsApp on 07970 021 454.
Email customer@sgn.co.uk and include your name, address, telephone number and reference number (if applicable).
Media enquiries
24-hour press office
We operate a 24-hour press office for enquiries from the media. Email us on sgn.press.office@sgn.co.uk or call us on 0845 070 1811 (calls cost 2p per minute plus your phone company’s access charge).
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